Terms of Service

1. Agreement to these Terms

Exchands provides a digital-asset platform that lets eligible users buy, hold, earn on, deposit, and withdraw supported cryptocurrencies and related products. These Terms form a binding agreement between you and Exchands regarding your use of the Services.

We may update these Terms from time to time. When we do, we will post the revised version on this page and update the “Last updated” date. Continued use of the Services after changes become effective means you accept the updated Terms. If a change is material, we may provide additional notice through the product or by email when appropriate.

2. Eligibility

To use Exchands, you must:

• Be at least 18 years old (or the age of majority where you live, if higher);
• Have the legal capacity to enter into a binding agreement;
• Not be prohibited from using digital-asset services under applicable law; and
• Provide accurate information and complete any identity or compliance checks we reasonably request.

We may refuse, suspend, or limit access where required by law, to protect users or the platform, or if we reasonably believe these Terms have been violated.

3. Your account

You are responsible for safeguarding your login credentials and for activity that occurs under your account. Notify us promptly at support@exchands.one if you suspect unauthorized access.

You agree to keep your contact and profile information current. We may require additional verification before enabling deposits, withdrawals, higher limits, or certain products. Balances shown in your account reflect assets held on Exchands for your use of the Services, subject to these Terms and applicable product rules.

You may not share your account, sell access, or use another person’s account without our prior written permission.

4. Services

Depending on availability, eligibility, and product settings, Exchands may offer:

• Buy / trade / convert. Purchase or convert supported digital assets at displayed quotes or market prices. Quotes can change quickly; the price that applies is the one confirmed when your order is accepted.
• Earn. Optional products that may credit rewards based on listed rates and lock or flexibility rules shown in the product. Rates and terms can change; past performance is not a guarantee of future rewards.
• Deposit. Send supported crypto to addresses we provide for your account. Network confirmations, supported chains, and minimums apply. Sending unsupported assets or using the wrong network may result in permanent loss.
• Withdraw. Request transfers of supported assets to addresses you control, subject to fees, limits, reviews, and network conditions. You are responsible for providing a correct destination address.

Features may vary by region, account status, or asset. We may add, change, or discontinue products. Exchands is a digital-asset service provider; it is not a bank, and account balances are not bank deposits.

5. Fees

Spot trading, converts, and crypto deposits are currently offered with no Exchands platform fee, unless we state otherwise in the product at the time of the transaction. Blockchain networks may still charge network fees that are outside our control.

Withdrawals may incur fees. Any withdrawal fee that applies will be disclosed in the withdraw flow before you confirm a request. Fee schedules and promotional offers may change; the amounts shown at confirmation control for that transaction.

Welcome bonuses, deposit incentives, and reward programs are subject to eligibility rules, availability, and anti-abuse controls. We may withhold, reverse, or claw back credits obtained through fraud, error, or Terms violations.

6. Risks of digital assets

Digital assets are volatile and can lose value quickly. Prices may move between the time you view a quote and the time an order fills. Markets can be illiquid. Technology, smart-contract, custody, cybersecurity, and regulatory risks can affect access to or the value of assets.

You should only use funds you can afford to lose and seek independent advice if you are unsure. Nothing on Exchands is investment, legal, tax, or financial advice. We do not guarantee profits or protection against loss.

7. Prohibited use

You agree not to:

• Use the Services for illegal activity, fraud, money laundering, terrorist financing, or sanctions evasion;
• Interfere with, disrupt, or attempt unauthorized access to our systems, other users’ accounts, or related networks;
• Manipulate markets, abuse promotions, create multiple accounts to evade limits, or use bots except where we expressly allow APIs;
• Upload malware, scrape in a way that harms the service, or reverse engineer our software except as allowed by law; or
• Misrepresent your identity, source of funds, or ownership of withdrawal addresses.

We may investigate suspected misuse and take action including freezing activity, cancelling rewards, or closing accounts.

8. Intellectual property

Exchands, the Exchands name and logos, product designs, software, and content we provide are owned by Exchands or its licensors. You receive a limited, non-exclusive, non-transferable license to use the Services for personal or internal business use in line with these Terms. You may not copy, modify, distribute, or create derivative works from our materials except with prior written consent or as required by law.

9. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that market data will always be complete or current.

Exchands does not claim to be a bank, credit union, or insured depository institution. Digital assets held through the Services are not covered by FDIC or similar deposit insurance unless a specific product expressly states otherwise in writing (none currently do). We do not claim registration with the U.S. Securities and Exchange Commission as a securities exchange unless separately and accurately disclosed.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXCHANDS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE SERVICES.

Our aggregate liability for claims relating to the Services will not exceed the greater of (a) the fees you paid to Exchands for the Services in the three months before the claim arose, or (b) one hundred U.S. dollars (US$100), except where liability cannot be limited under applicable law (including for fraud or willful misconduct).

Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the fullest extent permitted.

11. Disputes

If you have a concern, please contact us first at support@exchands.one so we can try to resolve it. These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules, except where mandatory consumer protections in your place of residence require otherwise.

Except where prohibited, you and Exchands agree that disputes arising out of or relating to these Terms or the Services will be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction there. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property or account security.

12. Changes to these Terms

We may revise these Terms as our products, laws, or business needs change. The version posted at /terms is the current version. If you do not agree to an update, you should stop using the Services and may request account closure subject to pending transactions and legal holds.

13. Contact

Questions about these Terms: support@exchands.one.

Related: Privacy Policy.