Clear product rules for Exchands — crypto-only funding, custodial balances, welcome EXR unlock at $1,000 deposited, house coins that stay on-platform, and $0 trading fees. For account-specific issues, sign in and message support from Account.
1. Can I deposit with a bank or card?
No. Exchands is crypto-only. Fund by sending assets you already hold — from a wallet or another exchange — to the deposit address shown in your account. There is no bank or card rail on this product. Deposits are free on Exchands; you still pay any network fees from your external wallet.
2. Is Exchands custodial?
Yes — in plain English, Exchands is a custodial exchange. After a deposit confirms on-chain, your balance lives on the Exchands ledger (available vs locked), not in a personal wallet where you alone hold the seed phrase. Spot trading, convert, and Earn all move ledger balances. Funds are secured by Exchands. We never ask for your seed phrase or private keys.
3. What’s locked about the $100 welcome EXR?
New accounts get $100 USD worth of EXR when trading access is granted. That welcome EXR is locked — you cannot trade or convert it — until your confirmed crypto deposits total at least $1,000. After unlock, you can trade and convert it inside Exchands. EXR still cannot be deposited or withdrawn on-chain.
4. Can I withdraw EXR, QRX, or VDR?
No. EXR, QRX, and VDR are house natives. You can buy, sell, convert, and stake them for Earn inside Exchands — they are not depositable or withdrawable on-chain. To move value off-platform, convert to a supported withdrawable asset first (withdrawals require verified KYC).
5. What are the trading fees?
Spot trades, converts, and deposits cost $0. Spot trades, converts/swaps, and crypto deposits cost $0 on Exchands. You still pay blockchain network fees when you send from an external wallet.
6. Do I need a memo or tag for deposits?
XRP and TON use a shared deposit address plus a required memo/tag unique to you. Always copy both the address and the memo from Deposit. Funds sent without the correct memo/tag may not be credited automatically. If you already sent without a memo, contact support from Account with the txid, asset, amount, and time.
7. When do I need KYC?
KYC unlocks withdrawals. On Account → Identity verification, upload a government ID, selfie, and proof of address. An Exchands employee reviews the submission. You will see Approved or Denied on Account; denied submissions can be re-submitted with corrected documents.
8. How does Earn work?
Earn lets you stake eligible balances for listed APY. EXR is featured at 12.5% APY (highest on Exchands). New Earn stakers may get a 1.5× Earn for 60 days boost from first stake. Flexible products: unstake, then sell or withdraw. Earn is custodial on Exchands — not on-chain staking or a bank product. Rates can change; check the live APY on Earn before starting.
Next steps
Ready to fund? Create an account, browse live coin prices, or review our Terms and Privacy Policy.
Exchands does not invent user counts or licenses on this page. Product numbers (welcome EXR, deposit unlock, fee-free trading) match live account rules. Withdrawal pricing is shown in the Withdraw flow after KYC — not advertised here.